Shipping policy

At MyLestovka.com, we aim to provide a seamless and efficient shipping experience for all our customers. Please review our shipping policy below to understand how we handle the delivery of your orders.

Shipping Destinations:

  • We ship to addresses worldwide, with exceptions to certain remote locations. If you have any questions about shipping to your location, please contact us at support@mylestovka.com.

Shipping Rates and Delivery Times:

  • Domestic Shipping Germany:
    • Standard Shipping: [1-2 workdays] - [Cost - see site]
    • Expedited Shipping: [1 workday] - [Cost - see site]
  • International Shipping:
    • Standard International Shipping: [5-10 workdays] - [Cost - see site]
    • Expedited International Shipping: [3-5 workdays] - [Cost - see site]

Processing Time:

  • Orders are typically processed within 1-5 business days. You will receive a confirmation email with tracking information once your order has been shipped.

Customs, Duties, and Taxes:

  • International orders may be subject to customs duties and taxes. These charges are the responsibility of the recipient and vary by country. Please check with your local customs office for more information.

Shipping Carriers:

  • We use reliable shipping carriers such as Germany Post and DHL Express to ensure your order arrives safely and on time.

Tracking Your Order:

  • Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your shipment on the carrier’s website.

Shipping Issues:

  • If your package is lost or damaged during transit, please contact us immediately at support@mylestovka.com. We will work with the carrier to resolve the issue as quickly as possible.

Delivery Times:

  • Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, and holidays. We strive to meet the delivery timelines but cannot guarantee exact delivery dates.

Order Changes and Cancellations:

  • If you need to change or cancel your order, please contact us as soon as possible at support@mylestovka.com. Once the order has been shipped, we are unable to make changes or cancellations.

Free Shipping Offers:

  • From time to time, we may offer free shipping promotions. These promotions will be clearly advertised on our website and will have specific terms and conditions.

Contact Us:

  • For any questions or concerns regarding our shipping policy, please contact our Customer Service team at support@mylestovka.com. We are here to assist you.

Thank you for shopping with MyLestovka.com. We appreciate you and strive to ensure your complete satisfaction with every purchase.